status.ReadyWire.com

Washington

05. Aug, 2011

We have been made aware of  a connectivity issue involving the server Washington.  Our datacenter team is currently working on this issue and will bring us up to speed here momentarily.  We apologize for the inconvenience.

[COMPLETED] Washington Upgrade

06. May, 2011

The ReadyWire datacenter team will be performing a software upgrade on this server.  Clients may experience a slight service interruption while this work is being completed.  We appreciate your patience and understanding.

Maintenance Window: 05/7/11 CST – 05/7/11 0000 CST – 0200 CST
Expected Impact: Medium  — Possible service interruptions in the form of 5- 10 minutes

UPDATE: Work on Washington is well underway.  We will need to reboot this server here in a few moments.  Please note that brief downtime may occur as a result of this reboot.  We sure do appreciate your patience and understanding!  (5/7/11 – 12:25AM CT)

UPDATE #2: The reboot was successful.  We’re now in need of rebuilding the web server configuration files.  Please note this may result in brief web server downtime.  (5/7/11 — 12:59AM CT)

UPDATE #3: The Apache update has begun.  We’ll keep this thread updated as additional information becomes available (5/7/11 — 1:02AM CT)

UPDATE #4: Thank you so much for your understanding this morning.  Work on this server has been completed.  (5/7/11 — 1:41AM CT)

[COMPLETED] Network Switch Upgrade

08. Jan, 2011

We have received notification from our upstream network providers that maintenance has been scheduled to upgrade the uplink capacity of one of the network switches. All of the ReadyWire customers may experience a minor 10-15 second lack of connectivity as the uplink is upgraded.

Maintenance Window: 01/11/11 2200 CST – 01/12/11 0000 CST
Expected Impact: Minor (Less than 15 seconds interruption)

Maintenance Description:   Network staff will be increasing switch uplink capacity to ensure continued high-quality service

[COMPLETED] Jefferson Maintenance

11. Oct, 2010

We apologize for any inconvenience, but we will be performing emergency work on the server Jefferson later this evening.  We do not expect any downtime as a result of this work.  However, high load times may occur during the maintenance window.

DATE:  10/11/10 11PM CT thru 10/12/10 2AM CT

UPDATE:  During the maintenance window, it was discovered that two of the RAID drives on this machine were showing signs of failure.  We tried replacing and rebuilding the drives, but our attempts were not successful.  Currently, we’re in the process of restoring all of the accounts from a backup onto a new machine.  Accounts are being restored in alphabetical order.  The system is currently processing accounts beginning with the letter “m.”  We sincerely apologize for any inconvenience.

[Completed] Corporate Server

08. Oct, 2010

We are performing emergency maintenance on our corporate server this evening.  Please note, our website and corporate resources may become available as a result of this work.

Last Updated: 10/8/10 — 9:00PM CT

This work has been completed.  Thank you for your patience and understanding!

[RESOLVED] Washington Not Responding

19. Sep, 2010

Washington has stopped responding.  A reboot is currently taking place.  Please stand by for an update.

(7:05PM CT)

UPDATE: The server has returned from the reboot and services are coming back up as I type.  The mail server and cPanel are back up.  We’re now working on restoring FTP, DNS, and HTTP services.  (7:15PM CT)

UPDATE: Everything appears to be back online.  Our system administration team will look into the cause of the outage shortly.  (7:17PM CT)

UPDATE: At first glance, it looks like this issue was caused by a Linux kernel panic that couldn’t have been avoided.  We’re currently researching the kernel version in an effort to determine whether or not an update is necessary.  Should we need to upgrade the kernel, we will go ahead and post a maintenance alert here shortly.  (7:21PM CT)

[COMPLETED] Status Notification System

16. Jul, 2010

In an effort to better serve you, ReadyWire will be performing maintenance on Turbine, our uptime notification on Monday, July 19th.

During the maintenance window, our automated systems may post, tweet, and email out notifications that servers/services are unavailable. Note: Should a real outage or issue occur, we will reschedule this maintenance window for another day.

WINDOW: 7/19 — 12:00pm CDT thru 2:00pm CDT

CUSTOMER IMPACT: No downtime will occur as a result of this work.

Please do not hesitate to open a ticket should you have questions regarding this post.

[RESOLVED] Incident- ReadyWire Website/Help Desk

07. May, 2010

ReadyWire datacenter technicians are investigating an issue with our corporate web server.  As soon as additional info is available, we’ll post it here.  (Update:  9:07AM CDT – 5/7/10).

This issue has been resolved.  We’re sorry for any inconvenience!  (UPDATE:  9:30AM CDT – 5/7/10).

[COMPLETED] Corporate Servers- Scheduled Maintenance

30. Apr, 2010

ReadyWire datacenter technicians will be performing routine maintenance on our corporate servers during the following window of time:

DATE:  Saturday, May 8th 2010
TIME:12:00AM thru 1:00 AM CDT
CUSTOMER IMPACT:  No clients will be impacted by this maintenance window.  However, because a reboot of a number of servers will be required, customers may have a difficult time reaching the the customer portal, our website, and our VOIP phone system.  Total downtime is expected to be no more than 15 minutes, so we’ll be back online as quickly as possible.  Because this blog is hosted in a remote location, you should still be able to reach http://status.readywire.com/, where we will post additional information once we start our work.

If you have any questions before, during, and/or after this maintenance window, please do not hesitate to open a support ticket by visiting https://secure.readywire.com/.

UPDATE: Due to this morning’s events, this maintenance alert has been canceled.

[COMPLETED] Adams- Scheduled Maintenance

30. Apr, 2010

ReadyWire datacenter technicians will be performing routine maintenance on Adams during the following window of time:

DATE: Saturday, May 8th 2010
TIME: 12:00AM thru 1:00 AM CDT
CUSTOMER IMPACT: Although we do not expect clients to be greatly impacted by this maintenance window, ReadyWire technicians will need to reboot the server.  As a result, up to fifteen minutes of downtime should be expected.

If you have any questions before, during, and/or after this maintenance window, please do not hesitate to open a support ticket by visiting https://secure.readywire.com/.

UPDATE: We have started our work on Adams.  As soon as work has been completed, we’ll update this thread.  (12:27AM CDT 5-8-10)

UPDATE: Work on this VPS node has been completed.  We’re rebooting all of the containers now.  Thank you so much for your patience and understanding!  (12:40AM CDT on 5-8-10).